Privacy Policy

1. Introduction

EWaste Africa (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, services, and facilities.

By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

We may collect:

  • Personal details: Name, contact number, email address, company name.

  • Service-related details: Waste type, collection addresses, compliance documentation requirements, and associated data such as serial numbers for traceability.

  • Technical information: IP address, browser type, and cookies (if enabled).

  • Communication records: Emails, forms, and correspondence with our team.

3. How We Collect Your Information

We collect information when:

  • You submit an online enquiry or contact form.

  • You request a collection or drop-off service.

  • You engage with us via email, phone, or social media.

  • You visit our website (through analytics and cookies).

4. How We Use Your Information

We use your personal information to:

  • Provide our e-waste collection, recycling, and certification services.

  • Issue legally recognised recycling certificates (with serial numbers if applicable).

  • Ensure compliance with South African waste laws and Extended Producer Responsibility (EPR) regulations.

  • Send updates, quotations, or service-related communications.

  • Improve our website and service offerings.

5. Sharing Your Information

We do not sell your personal data.
We may share your information with:

  • Regulatory bodies: For legal compliance and waste tracking (SAWIS, GWIS, etc.).

  • Service partners: Transport, logistics, and recycling partners strictly for service delivery.

  • Legal authorities: Where required by law.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this policy or as required by law.

7. Security

We use secure systems and processes to protect your personal information from unauthorised access, loss, or misuse.

8. Your Rights (POPIA & GDPR)

You have the right to:

  • Request access to the personal data we hold about you.

  • Correct inaccurate information.

  • Request deletion where legally permissible.

  • Withdraw consent for marketing communications.

To exercise your rights, email info@ewasteafrica.net.